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Privacy Policy

SW Clean is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and share your personal data when you use our website and services.

Data Collection and Use

We collect and process personal data about you when you use our website or services, such as your name, email address, phone number, payment information, property address, and photos and videos of your property made by our employees before and after the service. We may also collect and process other personal data that you provide to us, such as feedback or comments.

We use your personal data to provide and improve our services, to communicate with you, and to comply with legal and regulatory requirements. We do not sell or rent your personal data to third parties for their marketing purposes.

In addition to the personal data that you provide to us, we also collect certain information automatically when you visit our website. This information may include your IP address, browser type, operating system, and other technical information about your device, as well as demographic data and other information about your interests and preferences. We may use this information to improve the performance and functionality of our website, to personalize your experience, and for other purposes as described in this privacy policy.

Data Sharing and Disclosure

We may share your personal data with third parties in the following cases:

  • With service providers and business partners who assist us in providing the services, such as payment processors and IT service providers. These third parties are contractually obligated to protect your personal data and to use it only for the purposes for which it was disclosed to them.
  • If we are required to do so by law or in response to a legal request, such as a court order or subpoena. We will only disclose your personal data if we are legally obliged to do so and will take appropriate steps to protect your rights and interests.
  • If we believe it is necessary to protect the rights, property, or safety of SW Clean, our customers, or others. We will only share your personal data in this case if we have a reasonable belief that it is necessary to prevent or mitigate a serious threat to life, health, or safety, or to prevent or detect a crime.

 

We will not sell or rent your personal data to third parties for their marketing purposes without your prior consent. If we are involved in a merger, acquisition, or sale of assets, we may disclose or transfer your personal data to the relevant third party in connection with the transaction. In such cases, we will take appropriate measures to protect your personal data and to inform you of any potential changes to our privacy practices.

 

Data Security and Retention

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, or destruction. We are committed to protecting your personal data and take appropriate technical and organizational measures to prevent unauthorized access, use, disclosure, or destruction of your personal data. We use encryption and other security technologies to protect your data, and we regularly review and update our security measures in response to new threats and vulnerabilities. We retain your personal data for as long as necessary to provide the services, to comply with legal and regulatory requirements, and to resolve disputes. We have implemented retention policies and procedures to ensure that your personal data is only retained for the minimum period necessary for the purposes for which it was collected. In the event of a data breach that may pose a risk to your rights and freedoms, we will notify you and the relevant authorities without undue delay, in accordance with applicable laws and regulations.

Your Rights and Choices

Under the GDPR, you have certain rights in relation to your personal data, including the right to access, correct, erase, restrict, or object to the processing of your personal data. You also have the right to data portability, which allows you to receive your personal data in a structured, commonly used, and machine-readable format. These rights include the following:

  • The right to access your personal data: You have the right to request a copy of the personal data that we hold about you, along with information about how we use and process your data.
  • The right to correct your personal data: If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update your data.
  • The right to erase your personal data: In certain circumstances, you have the right to request that we erase your personal data, such as if the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent for us to use your data.
  • The right to restrict the processing of your personal data: In certain circumstances, you have the right to request that we restrict the processing of your personal data, such as if you contest the accuracy of the data or if you object to us using your data for a particular purpose.
  • The right to object to the processing of your personal data: You have the right to object to our use of your personal data for certain purposes, such as direct marketing or profiling, if you believe that our processing of your data is not necessary or justified.
  • The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer your data to another controller, where technically feasible.

 

If you would like to exercise any of your rights, or if you have any questions or concerns about our use of your personal data, please contact us at info@swclean.co.uk. We will respond to your request as soon as possible and in accordance with applicable laws and regulations.

Please note that we may need to verify your identity and request additional information from you in order to process your request. We may also be unable to fulfill your request if it is deemed unfounded, excessive, or repetitive, or if it risks the rights and freedoms of other individuals.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice, such as by email or through a notification on our website. SW Clean encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal data. If you continue to use our website and services after we make changes to this policy, you are agreeing to the revised policy. If you do not agree with the changes, you should stop using our website and services, and you can contact us to exercise your rights and choices in relation to your personal data, as described in this policy.

Contact Us

If you have any questions or comments about this privacy policy, or if you would like to exercise any of your rights in relation to your personal data, please contact us at info@swclean.co.uk.

You can also contact us by mail at the following address:
SW Clean, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

We are committed to protecting your personal data and respecting your privacy. If you have any concerns or complaints about our handling of your personal data, you have the right to lodge a complaint with the relevant supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office (ICO), which can be contacted at https://ico.org.uk/.

Thank you for choosing SW Clean. We appreciate your trust and will do our best to protect your personal data and provide you with exceptional cleaning services.